Allow managers to add an additional payment when requested by the customer.
From the main screen, select Receipt.
On the receipt list screen, for receipts that have payments which were Voided or Refunded, the cashier can update the receipt according to the following cases:
Step 1: Select the receipt that needs Add payment.
Step 2: Click the icon and select Add payment.
Step 3:
The system redirects to the order screen with the amount that needs to be updated.
Click Custom to enter the amount to be added.
Then click Pay.
Note:
When adding a payment, the system automatically switches to Pay full amount.
Changing the payment method (Split custom amount, Split by guest, Split by item) is not allowed.
Step 4:
On the Receipt screen, the system updates the refunded amount.
Note:
If only part of the voided or refunded amount is added back, the receipt remains in Refund status.
Step 1: Select the receipt that needs Add payment.
Step 2: Click the icon and select Add payment.
Step 3:
The system redirects to the payment screen, allowing staff to enter the amount to be added back.
Click Pay.
Step 4:
On the Receipt screen, the system updates the refunded amount.
When the entire voided or refunded amount is added back, the receipt status changes to Paid.