Cancelling online orders paid by card

Cancel online orders paid by card

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I. Purpose

II. Instruction steps

1. Cancel incomplete orders

2. Cancel completed orders

a. Cancel at Transactions

b. Cancel at Receipts

I. Purpose

The cashier can quickly cancel online orders paid by card at the customer’s request.

II. Instruction steps

1. Cancel incomplete orders

For the incomplete orders placed on the online ordering page, you can cancel at Orders hub. Go to Orders hub.

On the order to be canceled, click the icon and select Cancel.

Select reason and click Yes, Cancel it.

Select Online payment.

And it’s refunded successfully.

2. Cancel completed orders

For the completed orders placed on the online ordering page or QR Ordering, you can cancel at Transactions or Receipts.

a. Cancel at Transactions

Go to Transactions.

On the order to be canceled, click the icon and select Refund payment.

Select reason and click Yes, Refund it.

Select Online payment.

b. Cancel at Receipts

Go to Receipts.

On the order to be canceled, click the icon and select Refund receipt.

Select reason and click Yes, Refund it.

Select Online payment.

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