Cancelling orders

Cancel Order

I. Purpose

To help staff record order cancellations in both cases:

• Orders that have not been sent to the kitchen/bar

• Orders that have already been sent to the kitchen/bar

II. Operational Scenarios

Sales staff perform the following steps:

1. Order has NOT been sent to the kitchen/bar

• On the order detail screen, click the icon and select Cancel order

• Select the cancellation reason, then click Yes, Cancel it

• The order will be removed from the order list

2. Order HAS been sent to the kitchen/bar

• Select the order that needs to be canceled

• Click the icon and select Cancel order

• Select the cancellation reason, then click Yes, Cancel it

• The order will be removed from the order list

III. Notes

• Only the following roles are allowed to confirm order cancellations:

  • Restaurant Manager

  • System Administrator