This guide helps staff create and process delivery orders when customers call in to request food delivery, ensuring orders are prepared, packaged, and delivered correctly.
To create a delivery order, follow these steps:
On the POS main screen, under New Order, select Delivery.
The system defaults the delivery date/time to today.
You can edit and select a different delivery time if needed.
Select Customer to search for an existing customer
or tap the add icon to quickly enter new customer information.
Tap Done to continue.
If the delivery information is valid, the system saves the details and opens the order screen.
If the delivery information is invalid, the system displays an error:
“Invalid delivery information. Please try again.”
If Pickup/Delivery time, Customer, or both are left blank, the system displays:
“Delivery information cannot be empty. Please check again.”
Select the items the customer orders from the menu.
This process is the same as for dine-in orders.
After entering delivery details, handle one of the following cases:
Immediate delivery
Tap FIRE to send the order to the kitchen/bar right away.
Scheduled delivery
Tap FIRE.
The system saves the order and automatically sends it to the kitchen/bar 30 minutes before the scheduled delivery time.
Tap Print Temporary Bill to print a receipt for the customer.
Tap Pay to process payment for the order.
For detailed payment workflows, refer to the payment guide.
Open the delivery order from the order list.
Tap Pay on the left side of the screen (if not already paid).
Complete the payment.
Tap Done.
The order status changes to Completed.
Answer:
On the order detail screen, the cashier can edit:
Customer name
Delivery time
Items not yet sent to the kitchen:
Remove items
Change item quantity
Add Modifiers
Add item notes
Items already sent to the kitchen:
Move items to another order
Remove items
✔ This workflow ensures delivery orders are accurately recorded, prepared on time, and completed smoothly in botX POS.