Dine-In Customers (Ordering at the Table)

Dine-In Customers (Ordering at the Table)

I. Purpose

This guide helps staff create and manage orders for customers dining at the restaurant, when guests are seated at tables.

II. Steps

To create an order for dine-in customers, follow these steps:

Step 1: Create an Order

1. On the main POS screen, under New Order, select Dine-in.

2. Select one or more available tables.

   • The cashier can select multiple tables at the same time.

   • Tap Done to continue.

3. Enter the number of guests.

   • Use the + / − icon to adjust the guest count if needed.

   • Tap Done.

4. Tap menu items from the menu list to add them to the order.

Notes

• By default, added items are assigned to Whole Table.
  To assign items to a specific guest, double-tap the guest name and then add items.

• Each tap on an item equals one quantity.
  For multiple quantities, tap the Quantity field in the order panel to enter the number quickly.

• You can search for items using the Short Name:

  • Example:

    • “Chè hạt sen” → type chs

    • “Chè khúc bạch” → type ckb

• Promotion information is shown only if:

  • The manager has set up Free Item promotions, and

  • The promotion is currently active.

Step 2: Send Items to the Kitchen / Bar

1. After adding items, tap FIRE.

2. The order details are sent to the Kitchen/Bar for preparation.

Depending on the restaurant setup, items will:

• Appear on the kitchen/bar tablet, or

• Print automatically on the kitchen/bar printer

Note

• If no kitchen/bar printer is configured, the system displays the warning:
  “You have not set up the printer for the kitchen/bar. Please double-check.”

• The cashier must return to the main screen and complete printer setup before sending items.

Step 3: Print Temporary Bill

• Tap Print Temporary Bill to provide the guest with a provisional receipt.

Step 4: Payment

• Tap Pay to process payment for the order.

• For detailed payment workflows, refer to the payment guide.

III. Frequently Asked Questions

1. How does the cashier change order information?

On the order detail screen, the cashier can:

• Switch views using By Guest or By Time

• Add additional available tables to the order

2. How does the cashier modify items before or after sending to the kitchen?

Items not yet sent to the kitchen:

• Remove items

• Change item quantity

• Add Modifiers

• Add notes

• Change service type

Items already sent to the kitchen:

• Move items to another order

• Assign items to another guest

• Cancel items

✔ This workflow ensures dine-in orders are accurately recorded, prepared, and paid for, while giving staff flexibility to handle changes smoothly.