KDS troubleshooting

Troubleshooting When Working with KDS

Below are some common issues encountered when using the Kitchen Display System (KDS), along with recommended checks and solutions.

Common Issues and Solutions

1. KDS cannot be opened. How can this be fixed?

Solution 1:
Check the domain and login credentials.
Try logging in to the management page to confirm that the domain and user account information are correct.

Solution 2:
Check the network connection to ensure the device is connected to the internet.

2. Cannot find the POS IP address when logging in to the KDS app. What should I do?

Solution 1:
Make sure the KDS device and POS device are connected to the same network and IP range.

Solution 2:
Check the POS IP address using Command Prompt:

• Open the POS Sales app

• Open Command Prompt

• Enter ipconfig

• Copy the IP address and enter it manually in the botX POS Sales app

Solution 3:
Disable the Firewall on the POS device:

• Open Windows Settings

• Go to Firewall & Network Protection

• Temporarily turn off the Firewall

Solution 4:
Check the POS IP address from printer settings:

• Open the POS Sales app

• Go to Settings → Printer & Template

• Copy the IP address displayed on the screen

• Paste it directly into the IP address selection screen in the botX POS KDS app

3. KDS is showing cached data or data synchronization fails.

Solution 1:
Clear old data directly in the KDS app:

• Open KDS Settings

• Select Delete old data

Solution 2:
Uninstall the KDS app and reinstall it on the tablet.