Manual refunds

Manual Refund

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I. Purpose

To help restaurants process manual refunds when a refund transaction is required for a customer.

II. Instruction Steps

To perform a manual refund, the restaurant must enable PAX Terminal configuration in Settings → Payment Terminal.

Steps:

1. Open the restaurant POS application and select Sale to enter the refund amount.

2. Enter the refund amount and select a payment method.

2.1. Refund via Card

• The system sends the refund amount to the card terminal to process the refund transaction.

• If the transaction is successful, the screen displays “Sale successfully.”

• If the card terminal fails to process the refund or the request is unsuccessful, the system displays “Refund Failed.”

  • Tap Cancel to return to the amount entry screen and retry the transaction.

2.2. Refund via Manual Card Entry

• The system opens a form to manually enter card information, including:

  • Card number

  • Expiration date

• Tap Enter to submit the refund.

• If the transaction is successful, the screen displays “Refunded successfully.”