This guide helps cashiers create and process customer orders on the POS in common service scenarios, including dine-in, takeout, and delivery, so orders can be managed efficiently and payments completed quickly when requested.
Restaurants can handle orders on the POS in the following ways:
You can watch the step-by-step video tutorial here.
This is the most common ordering workflow when customers eat at the restaurant.
Allows staff to take orders at the table
Orders are managed using the floor plan and table layout
Helps track active tables, orders, and serving status
(See the detailed guide for dine-in customers here.)
This workflow is used when customers place orders to take away.
Staff can create and track takeout orders from a single location
Orders are completed and closed once the customer picks up the food
(See the detailed guide for takeout orders here.)
This workflow is used when customers request delivery.
Staff can create delivery orders
Orders are prepared, packaged, and handed off for delivery
(See the detailed guide for delivery orders here.)
You can watch the video tutorial here.
The POS allows staff to perform the following actions while managing an order:
Add new items to an order
Remove or cancel items
Change tables
Update the number of guests
Add or change customer information
Move items between orders
Copy items to another guest
Merge orders
Cancel an order
Mark items as takeout
Change the service type
Change the assigned staff member
The POS supports flexible payment workflows, including:
Overview of the payment screen
Print a temporary bill
Apply discounts and promotions
Full payment
Split payment by:
Guest
Cover
Item
Pay using multiple payment methods
Process refunds
Additional payment utilities
✔ With these workflows, botX POS helps restaurants handle dine-in, takeout, and delivery orders smoothly while keeping order management and payment fast and accurate.