Processing self-service orders

Process Orders When Customers Order at the Table (QR Ordering)

I. Purpose

This feature allows dine-in customers to place orders directly at the table using their mobile phones, without waiting for a server.

II. Steps

An effective QR Ordering workflow consists of two main steps:

1. The customer places an order using QR Ordering

2. The cashier confirms the order and serves the customer

Step 1: Customer Places an Order via QR Ordering

After the restaurant enables QR Ordering, customers can scan the QR code at their table to access the ordering page.
(See the QR Ordering setup guide for details.)

To place an order, the customer follows these steps:

1. Scan the table QR code on the standee at the restaurant.

   • The system opens the Menu Selection screen, allowing customers to order on their own.

2. Enter the customer name when prompted.

   • Tap Done to continue.

3. Select the desired menu items.

   • Customers can tap items to add them to the order.

4. (Optional) Use the Search icon to find menu items by name.

Step 2: Cashier Confirms the Order and Serves the Customer

After the customer submits the order:

• The order is sent to the POS system.

• The cashier receives and processes the order according to the restaurant’s QR Ordering workflow.

✔ This process helps reduce wait times, improve order accuracy, and enhance the dine-in experience by allowing customers to order independently.