Reassign/Change Serving Staff (Waitstaff)

Change Serving Staff (Waitstaff)

I. Purpose

This feature allows the restaurant owner or manager to change the serving staff (waiter/waitress) assigned to an order.

II. Instruction Steps

Option 1: Change from the order details screen

1. On the order details screen, click the Options icon and select Change waitstaff.

2. Click the Edit icon to select a new serving staff member.

3. Click Done to confirm.

Option 2: Quick change from the order list screen

1. On the order list screen, select the order that needs a staff change.

2. Click the Options icon and choose Change waiter.

3. Click the Edit icon to select the new serving staff member.

4. Click Done to confirm.

III. Notes

• If Staff member A is currently viewing and editing an order (and the order has not yet been sent to the kitchen), and the manager successfully reassigns the order to Staff member B, then:

  • A notification will immediately appear on Staff A’s screen stating:
    “Order 01 has been transferred to Staff member B. You no longer have permission for Order 01.”

  • Staff A must click Close to return to the main screen.

  • Any unsaved changes will be discarded automatically.