Help staff cancel (refund) an entire bill when issues arise from the customer.
In the Receipt section, each receipt line includes the Refund receipt feature.
Note: This feature is only available for receipts with Paid status.
To refund a receipt, follow these steps:
On the Receipt screen, click the 3 dot icon and select Refund receipt.
Enter the refund reason, then select Yes, Refund it.
After entering the reason, the system will allow you to select the refund payment method to return the customer’s money.