Refunding gift cards

Refund Gift Card

I. Purpose

This feature allows cashiers to refund money from a gift card when requested by a customer.

II. Steps

Step 1: Assign refund permission

Note:
By default, the Refund Gift Card feature is available only to Owner and Manager roles.

To grant refund permission to other roles:

1. In the management portal, go to System Settings → Role Management.

2. Select the staff role you want to grant gift card refund access to.

3. In Assign Role, locate Gift Card, then enable:

   • Check Balance

   • Top-up

   • Refund

4. Tap Save.

Step 2: Process a gift card refund

1. Log in to the POS system using your account.
   On the main screen, select Gift Card.

2. Select Check Balance.

3. On the balance check screen:

   • Enter the customer’s gift card code.

   • Tap Search.

   • Select Refund and enter the amount to be refunded.

4. Tap the Reason icon to select a refund reason.
   Then tap Yes, Refund It to confirm.

5. Select the refund payment method.

6. After the refund is completed, the system displays a success message and prints a refund receipt.

✔ The refunded amount will be deducted from the gift card balance immediately.