Reopening orders after incorrect payment

Re-open an Order When Payment Was Made Incorrectly

I. Purpose

Allows the restaurant to restore a previous order in cases where the payment was processed incorrectly.

II. Steps to Perform

Step 1: Assign Permission

Note: The Re-open feature is enabled by default only for Owner and Manager roles.

1. On the management page, go to System Settings → Role Management.

2. Select the staff role you want to grant Re-open permission to.

3. In Assign Role, choose Sales roles / Reporting.

4. Locate Receipts and check View receipts / Re-open to allow reopening old orders.

5. Click Save.

Step 2: Re-open an Order After Incorrect Payment

1. Log in to the POS system with your account.

2. On the main screen, select Receipts.

3. Find a receipt with Refund status, click the options icon, and select Re-open.

4. The system will generate a new order with the same information as the original order, allowing you to:

   • Edit the order

   • Process payment again as normal

A new order number and receipt number will be created.

III. Notes

1. If the original table is already occupied, when you tap Fire or Pay, the system will prompt you to select another table.

2. If all tables are fully occupied, the system will prompt you to select a different service type.

3. The Re-open feature can only be used for receipts that were refunded on the same day.

4. Re-opening is not supported for orders created via QR Ordering or Online Ordering.