Set Up Reservations

Set Up Reservations

I. Purpose

The Reservation feature allows customers to easily book tables in advance, while helping restaurant staff manage seating and reservations more efficiently.

II. Instruction Steps

1. Install Reservations

1. On the management page, go to Loyalty.

2. Open the Applications tab.

3. Find Booking and click Install.

4. Click Install again to confirm.

2. Set Up Online Reservation

1. If your restaurant accepts online reservations, go to the Online reservation tab.

2. Turn on Publish reservation page to make the booking page available to customers.

Holiday settings (optional):

• If the restaurant does not accept reservations on certain days, turn on Stop accepting bookings on holidays.

• Click Add holiday, select the date(s), and click Save.

3. After setup:

   • Copy the reservation link, or

   • Download the QR Code
     Share it with customers via website, social media, or in-store materials.

3. Set Up Booking Time

1. Go to the Settings tab.

2. Click the booking time icon to configure reservation hours.

3. Click Quick settings and add a booking schedule.

4. If you need multiple schedules (for example, lunch and dinner):

   • Click the Add icon to create additional schedules.

5. Click Save to apply the settings.

4. Other Settings

a. Reservation & Waitlist Rules

1. Click the rules icon.

2. Configure the following options:

   • Allow guests to select a table and set how long the table is held.

   • Auto-cancel if guest does not check in and set the auto-release time.

3. Click Save.

b. Required Reservation Information

1. Click the required information icon.

2. Select the information customers must provide (e.g., name, phone number).

3. Click Save.

c. Suggested Tags

1. Click the tags icon.

2. Add suggested tags (e.g., Birthday, Anniversary, VIP).

3. Click Save.

d. Reservation Notifications

1. Click the notification icon.

2. Select how reservation notifications are sent (e.g., SMS).

3. Click Save.