Setting up QR Ordering

Set Up QR Ordering

I. Purpose

This feature allows restaurants to set up table-side ordering via QR codes, enabling customers to place orders and make payments directly from their personal devices for a faster, more convenient dining experience.

II. Video Tutorial

Watch the instructional video here.

III. Steps

QR Ordering setup includes two main sections:

1. QR Ordering – General

2. QR Ordering – Settings

1. QR Ordering – General

1. In the management portal, go to No-Contact Ordering → QR Ordering.

2. Select General.

3. Enable Publish Online Ordering.

Once enabled:

• Customers can access the table-side ordering page by scanning the restaurant’s QR code.

Notes

• Customers cannot access the table-side ordering page via a direct link.
  Access is only allowed through QR codes.

• The restaurant can scan the QR code to preview the demo page, but ordering and payment are not allowed in preview mode.

2. QR Ordering – Settings

Step 1: Set Up QR Codes

1. In QR Ordering, go to Settings → QR Code.

2. Click Edit, then select Here to configure table locations.

3. The system displays all tables grouped by restaurant areas.

4. (Optional) Click Upload Photo to upload custom images.

5. Click Download QR Code to download printable QR codes for each table.

6. Click Download Standee to download a printable standee template with images and QR codes.

Step 2: Set Up Appearance

• Select images to display on the table-side ordering page.

• The system provides 3 default images.

• You may upload up to 2 additional images.

• Maximum image size: 5 MB.

Step 3: Set Up Restaurant Information

• By default, information is pulled from System Settings.

• Managers can edit the information displayed on the table-side ordering page.

Note:
After the first synchronization, any changes made in System Settings will not automatically sync to the QR Ordering page. Updates must be made manually.

Step 4: Set Up Business Hours

• Default hours are 08:00 AM – 10:00 PM for all days.

• Managers can configure up to 3 time ranges per day.

• You may also set a fixed time range for all days:

  • Enter the desired hours

  • Click Save to apply them across the week

Step 5: Set Up Order Settings

• Enable Automatically confirm and send orders that have been paid to kitchen to receive QR Ordering orders on the POS automatically.

Step 6: Payment Settings

• Tax & Fee settings are inherited from System Settings.

If Authorize.Net is NOT configured:

• Customers pay at the counter after finishing their meal.

• To accept card payments:

  • Go to Payment Gateway Settings

  • Click Settings to connect to Authorize.Net
    (See the Authorize.Net integration guide for details.)

If Authorize.Net IS configured:

• Credit Card payment becomes available.

• Enable Customers payment in advance is required if customers must pay before placing the order.

• If this option is not enabled, customers will pay after dining.

✔ Once configured, QR Ordering allows customers to scan a table QR code, place orders, and pay according to your restaurant’s setup, reducing wait time and improving service efficiency.