This guide helps cashiers and staff create and process takeout (to-go) orders when customers purchase food to take away.
To create a takeout order, follow these steps:
On the POS main screen, under New Order, select To-go.
The system defaults the pickup time to today.
You can edit and select a different pickup time if needed.
Select Customer to search for an existing customer
or tap the edit icon to quickly update customer information.
Tap Done to continue.
Select the items the customer orders from the menu.
This process is the same as for dine-in orders.
After entering the order details, handle one of the following cases:
Immediate pickup
Tap FIRE to send the order to the kitchen/bar right away.
Scheduled pickup
Tap FIRE.
The system saves the order and automatically sends it to the kitchen/bar 30 minutes before the pickup time.
Tap Print Temporary Bill to print a receipt for the customer.
Tap Pay to process payment.
For detailed payment options, refer to the payment guide.
Open the takeout order from the order list.
Tap Pay on the left side of the screen (if not already paid).
Complete the payment.
Tap Done.
The order status changes to Completed.
Answer:
On the order detail screen, the cashier can edit:
Customer name
Pickup time for the takeout order
Items not yet sent to the kitchen:
Remove items
Change item quantity
Add Modifiers
Add notes
Items already sent to the kitchen:
Move items to another order
Remove items
✔ This workflow helps staff efficiently manage takeout orders, from order entry to kitchen preparation and final payment.